fiji9's Privacy Policy
Your personal information is completely safe with us. This document clearly describes how fiji9 collects, stores, and uses your data.
1. Introduction and Scope
fiji9 is an online entertainment platform that provides casino, slots, cricket betting, and live gaming services for users in Bangladesh. This Privacy Policy ("Policy") defines fiji9's position and commitments regarding the collection, processing, storage, and disclosure of personal information belonging to you — that is, any registered or unregistered user of fiji9.
By visiting the fiji9.lat website, creating an account, or using any of our services, you are considered to have accepted the terms of this Policy. If you disagree with any term of this Policy, please refrain from using our services.
This Policy may be changed or updated at any time. In the event of changes, a notice will be published on the website and the date of the update will be noted at the top. If you continue using our services after an update, you will be considered to have accepted the revised Policy.
2. What Information We Collect
fiji9 collects only the information needed to provide our services, ensure security, and improve the user experience. We may collect the following types of information:
2.1 Information You Provide Directly
Registration Information
Name, date of birth, email address, mobile number, and password provided when creating an account.
Identity Verification Information
National ID (NID), passport, or driving licence details — may be required as part of the KYC process.
Financial Transaction Information
Deposit and withdrawal amounts, bKash/Nagad/Rocket account numbers, bank account details, and transaction history.
Support Communications
Information and messages you provide when contacting us via live chat or email.
2.2 Automatically Collected Information
- IP address, browser type, operating system, and device information.
- Log data for site entry and exit times, pages visited, and time spent.
- Browsing behaviour information collected via cookies and similar tracking technologies.
- Gaming activity: bet amounts, win/loss history, and preferred game information.
- Location information (at a general level — not precise GPS location).
3. Purpose of Information Use
fiji9 uses collected information for the specific purposes below. We never use your information unnecessarily or without permission:
Account Management
Your information is used to create, verify, maintain, and keep your fiji9 account secure.
Transaction Processing
To ensure the secure processing of deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
Security and Fraud Prevention
KYC and transaction analysis to prevent unauthorised access, fraudulent activity, and money laundering.
Customer Support
To resolve issues, handle complaints, and provide 24/7 support via live chat and email.
Responsible Gaming
To monitor gaming behaviour, identify harmful patterns, and provide responsible gaming tools.
Technical Improvement
Using analytical data to continuously improve platform performance, loading speed, and user experience.
4. Sharing Information with Third Parties
fiji9 does not sell your personal information or share it with third parties for commercial purposes without permission. However, information may be disclosed in the following limited circumstances:
4.1 Service Provider Partners
We use trusted third-party services for payment processing (bKash, Nagad, Rocket), identity verification, and managing technical infrastructure. These organisations receive only the information necessary for their specific tasks and operate under confidentiality agreements.
4.2 Legal Obligations
Information may be disclosed to relevant authorities in the case of court orders, lawful requests from law enforcement agencies, or legal obligations.
4.3 Fraud and Security
Information necessary to prevent fraudulent activity, protect account security, and maintain platform integrity may be shared with relevant organisations.
4.4 Game Providers
Game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt follow their own privacy policies. Some technical information may be stored on their servers when you play their games.
5. Cookies and Tracking Technologies
The fiji9 website uses cookies and similar technologies. Cookies are small data files stored in your browser that make your visit more functional and personalised.
- Essential Cookies: Store login sessions, security tokens, and language preferences — the service will not work without these.
- Functional Cookies: Remember your preferences, such as your preferred game category or site settings.
- Analytical Cookies: Analyse page usage patterns to help improve our services.
You can disable cookies from your browser settings, but this may reduce some functionality of the site.
6. Data Retention and Deletion
6.1 Retention Period
We retain your information only for as long as necessary to provide services or meet legal obligations. Financial transaction records and KYC information may be retained for a specified period after account closure in accordance with applicable law.
6.2 Secure Storage
Your information is stored on secure servers protected by SSL encryption, firewalls, and access controls. Only authorised personnel have access to specific information for necessary tasks.
6.3 Account Deletion
If you request deletion of your fiji9 account, we will delete your information as promptly as possible. However, some information may need to be retained for a set period due to legal or financial obligations.
7. Your Rights and Controls
As a fiji9 user, you have the following rights over your own information:
Right to Access
You can request to see what information we hold about you.
Correction of Information
You can request correction of inaccurate or outdated information.
Deletion of Information
You can request deletion of your personal information in certain circumstances.
Objection to Processing
You have the right to object to the processing of your information for specific purposes.
Data Portability
You can request a copy of the information we hold about you.
Marketing Opt-Out
You can opt out of promotional communications at any time.
To exercise these rights, contact our support team. We will respond within a reasonable time of receiving your request.
8. Protection of Minors
fiji9's services are strictly for adults — only those aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age is verified at registration and our team monitors this regularly.
If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed. Parents or guardians who have concerns about this may contact us.
9. Data Security Measures
fiji9 has implemented a number of technical and administrative measures to protect your privacy and data:
- All data transmissions are secured with SSL/TLS encryption.
- Passwords are stored using hashing and salting — never in plain text.
- Two-factor authentication (2FA) is available to prevent unauthorised account access.
- Regular security audits and technical reviews are conducted.
- Staff access to data is controlled on a least-privilege basis.
- Financial data is stored and processed in a separate secure environment.
100% security on the internet cannot be guaranteed, but we continuously improve our security framework. If a security breach occurs, affected users will be notified promptly.
10. Policy Changes and Contact
10.1 Policy Updates
fiji9 reserves the right to change this Privacy Policy at any time. For significant changes, a notice will be posted on the website and registered users will be informed by email. The date of the most recent update will always be noted at the top of the Policy.
10.2 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our support team is ready to assist in English 24 hours a day, 7 days a week.
Contact by Email
[email protected] — our team will respond to any privacy-related matter.
Live Chat Support
Get instant assistance 24/7 via live chat on the website.
Summary: Key Commitments
The main points of this Privacy Policy are summarised below for easy understanding:
- We never sell your personal information.
- Your information is used only for service delivery and security purposes.
- Your information is kept secure with SSL encryption and on secure servers.
- You can request to view, correct, or delete your information at any time.
- Information from those under 21 is not knowingly collected.
- Users are informed before any significant changes to the Policy.
- 24/7 support is available for any privacy-related questions.